Q1: Through the website?
A: Firstly you would have to get registered with us on the website. Its a very simple form which has to be filled and will hardly take a few minutes. Once registered browse through our product catalog to choose the right arrangement for you.
All our arrangments are divided into different categories like Birthdays, Anniversaries etc. Just click on the category related to your choice and a whole range of arrangments will appear. Click on an arrangement that you like and you will be able to add it to your shopping cart.
Once the product is in your shopping cart you can look for other products or simply click on the 'Finish Shopping' button to go the checkout homepage.
Q2: What information is required to submit the order?
A: Please have the recipient's name, address and telephone number as well as your credit card number with the expiration date, and billing information. Your billing details will be taken from the information you filled in during registration.
Q3: How do I find different types of products?
A: There is a handy search box on the top right corner of the website. Just type in what you are looking for eg. "roses" and you will get a list of all products with your search word in them. Simple and easy.
Q4: How to finish and place an order?
- Once your product is in the shopping cart click on the 'Finish Shopping' button. You will be taken to the 'Confirm Your Order' screen.
- Enter the correct delivery details, delivery date and time, payment type and any comments or instructions regarding the order.
- Click on the 'Final Step: Payments' button.
- If you have chosen the Credit Card as the payment type you will be taken to a secure screen where you can enter your credit card details. If the payment method is cheque or demand draft appropriate instructions will be shown.
- In either case you will get an order number which can be used for checking the delivery status. Also, a confirmatory mail will be sent to your email id.
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BILLING INFORMATION
- Will my billing information be secure?
- What methods of payment are acceptable?
Q1: Will my billing information be secure?
A: We recognize and respect the privacy and confidentiality of our customers, and in our continued commitment, we use a VeriSign secured shopping gateway. VeriSign is widely acknowledged as the world's best and most trust worthy Net Authentication Agency.
Q2: What methods of payment are acceptable?
(A) ONLINE PAYMENTS:
We accept...
| Credit Cards | Online Banking Interfaces of : |
| VISA | HDFC |
| MASTER CARD | CITIBANK |
| AMERICAN EXPRESS | IDBI |
| DINERS CLUB | UTI |
| CITIBANK E-CARDS | GLOBAL TRUST BANK |
| JCB CARDS | CENTURIAN BANK |
| THE FEDERAL BANK LTD. |
(B) OFFLINE PAYMENTS:
In case you do not have a Credit Card , you can still place an order with us. Click on the "Offline Payments" link in the Estore and fill in the "Offline Payments Form".The payment can be made by sending a Demand Draft or a Cheque payable atMumbai, drawn in the name of Say It With Flowers.
Send your Demand Draft or Cheque at the following address :
Say It With Flowers
B/5,Blue Arch, M.C.Chagla Marg,
Bamanwada, Andheri(E),Mumbai- 400 099
Tel:91-22- 28227216 / 28398926
Fax: 91-22-28311357
Delivery will only be made after realisation of the Demand Draft or Cheque.
In case of outstation cheques the realisation of the same may take 20 - 25 days,upon realisation of the amount, we can execute the delivery within 24 hours.
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DELIVERY INFORMATION
- Can I have my gift delivered today?
- How can I receive a confirmation of my order?
- Can I change my order information?
- Was my order delivered?
Q1: Can I have my gift delivered today?
A: All orders placed before 2:00 p.m. IST can be delivered on the SAME DAY. Our select florists will design the arrangement and send it out for delivery during normal business hours (9 a.m. - 7 p.m.). .
Q2: How can I receive a confirmation of my order?
A: We will automatically send you an email confirmation as long as you have provided us with a valid email address.
Q3: Can I change my order information?
A: If you have any concerns about changing your order information, you can contact us at:
1. Email us at sales@siwflowers.com
2. Call us at +91-22-28227216 / 28398926
Any changes in the order infor mation can be made only if intimated at least 1 day prior to the delivery o f the order
Q4: Was my order delivered?
A: All customers are automatically sent a confirmation that we have received their order, as long as they have provided us with a valid email address. After the order has been delivered, within 24 hours a delivery confirmation (with the name of the person who received the order) is emailed to all customers.
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CUSTOMER COMPLAINTS
Q1: My order was not delivered as requested.
A: During our peak holidays*, due to high volume, we ask that you accept a flexible delivery schedule in order to ensure that deliveries will take place in a timely manner. Your patience is appreciated. All orders are delivered during business hours (9 a.m. - 7 p.m.) and although our specially selected florists make every effort, we cannot guarantee timed deliveries.
* Peak holidays include Valentine's Day, Mother's Day, Rakshabandhan , Deepavali , Christmas and New Years.
If you are not completely satisfied, contact us by taking advantage of any of these convenient methods :
1. Email us at sales@siwflowers.com
2. Call us at +91-22-28227216 / 28398926
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SPECIAL SERVICES
- What are all your Member Benefits?
- What is a gift reminder service?
Q1: What are all your Member Benefits?
A: Register with us and receive special member benefits:
- Avail a 5% Discount on every purchase.
- Be the first to know about our latest products, promotional offers etc.
- Remember every important occasion by using our Free Reminder Service.
Q2: What is a gift reminder service?
A: With our gift reminder service (for Members Only) , you'll never forget an important occasion again! Simply click on the Reminder Service icon on our Membership page, and enter in all the birthdays, anniversaries, and special days you want to remember. We'll remind you of all of your important dates.
If you have any questions please feel free to email us at dinesh@siwflowers.com
